Challenge
In today’s evolving threat landscape, mail systems are an increasingly attractive target for smuggling, terrorism, and prohibited item transport. The United States Postal Service (USPS) needed a training solution tailored to its unique operational environment—one that could enhance the readiness and accuracy of its security screeners across diverse and evolving scenarios.
Traditional training platforms lacked USPS-specific threat profiles and didn’t reflect the complexity of real-world mail screening. USPS required a solution that went beyond general image analysis to one that integrated human factors engineering, mail-specific training scenarios, and modern learning techniques.
Solution
Symposit deployed X-Ray Tutor 5 (XRT5)—a web-based, research-driven training platform developed by CASRA and exclusively integrated in the U.S. by Symposit. XRT5 leverages a 3,000+ image knowledge bank, mail-specific threat containers, and adaptive training technology to improve detection performance and operational speed.
Key Features:
- USPS-Specific Training Modules: Focused scenarios built from actual USPS challenges
- Human Factors Engineering: Scientifically designed programs to enhance visual search and recognition skills
- Adaptive Learning: Difficulty scales with user performance to promote retention and reduce training fatigue
- Proven Platform: Deployed in over 900 airports across 50+ countries
As part of the deployment, Symposit facilitated end-to-end implementation, training oversight, and secure environment integration—ensuring that XRT5 aligned with USPS’s mission-critical operations.
Results
- Improved Screener Performance: Measurable improvements in prohibited item detection accuracy
- Faster Threat Recognition: Reduction in response times to high-risk mail indicators
- Higher Candidate Quality: Better screening tools to support hiring and evaluating potential screeners
- Ongoing Readiness: Continuous learning framework keeps teams up to date with evolving threat types
Key Metrics
- Image Library Size: 3,000+ USPS-relevant images
- Deployment Reach: 50+ countries, 900+ airports (global XRT platform)
- Detection Accuracy Increase: Up to 20–35% improvement in trained users (based on CASRA studies)
- Downtime Reduction: Less training disruption due to XRT5’s browser-based accessibility
Conclusion
Through Symposit’s exclusive U.S. integration of XRT5, USPS is now equipped with a high-impact, science-backed training platform tailored to its exact needs. This investment enhances frontline preparedness, supports operational continuity, and contributes to the broader national security mission of keeping communities safe—one scanned package at a time.
