Symposit has been a trusted partner of the Health & Human Services (HHS), providing comprehensive IT Help Desk and Service Desk support to over 25,000 HHS employees and contractors both within the U.S. and abroad. Our dedicated team of Tier 1 and Tier 2 support personnel is available 24/7/365, offering assistance through multiple channels to ensure seamless IT support at all times.
Our Tier 1 Help Desk analysts, certified in CompTIA A+ and Microsoft MOS, are the first line of defense for HHS users, triaging and resolving IT issues efficiently. For more complex problems, our Tier 2 Deskside support team, consisting of highly skilled technicians, provides in-person assistance to resolve advanced technical challenges. Whether addressing network issues, troubleshooting VPN connectivity, or tackling other IT-related concerns, our team ensures that HHS users receive prompt and effective support.
On average, our analysts handle over 500 tickets daily, demonstrating Symposit’s capacity to manage a high volume of support requests while maintaining a strong focus on user satisfaction and operational efficiency.
